Versandbedingungen

Shipping Origin

All orders are prepared and shipped from France by:

THE MANNEKINS

ANTONIO DE SANTOS ARAYA

Micro-entrepreneur

5 Rue Louis Ragot

72600 Neufchâtel-en-Saosnois

France

Customer Service Email: contact@themannekins.com

Processing Time

Most THE MANNEKINS sculptures are produced after an order has been placed.

Estimated production time:

1–3 business days

Production time begins once payment has been successfully confirmed.

During collection launches, holidays or exceptional demand, preparation times may be extended. If a significant delay occurs, customers will be informed as soon as reasonably possible.

Shipping Methods

Orders are shipped using tracked delivery services selected according to the destination.

The available shipping methods are displayed during checkout.

Estimated Delivery Times

Estimated transit times begin once your order has been produced, carefully inspected and dispatched.

France

Approximately 2–5 business days.

European Union

Approximately 3–10 business days.

United Kingdom & Switzerland

Approximately 5–12 business days.

United States & Canada

Approximately 7–15 business days.

Other International Destinations

Approximately 7–25 business days.

Please note that these delivery times are estimates provided for guidance only. Actual delivery may vary depending on customs procedures, weather conditions, transportation availability, peak shipping periods or local carrier operations. This does not affect your statutory rights under applicable consumer protection laws.

Shipping Costs

Shipping costs are calculated automatically during checkout based on the destination, parcel size and selected shipping service.

Any promotional free shipping offer will be displayed during checkout when applicable.

Customs and Import Duties

Orders shipped outside the European Union may be subject to customs duties, import taxes or administrative fees imposed by the destination country.

Unless otherwise indicated during checkout, these charges are the responsibility of the customer.

Customs clearance procedures may occasionally delay delivery.

Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email containing a tracking number whenever available.

Tracking information may require 24–72 hours before becoming active.

Incorrect Shipping Information

Customers are responsible for providing an accurate delivery address.

If a parcel is returned due to an incorrect address, failure to collect the shipment or incomplete delivery information, additional shipping charges may apply before the order can be resent.

Damaged or Lost Shipments

Customers should inspect their parcel upon delivery.

If a shipment arrives damaged, please contact us as soon as possible and include:

• your order number;
  
• photographs of the sculpture;
  
• photographs of the packaging;
  
• photographs of the shipping label.
  

If a parcel appears to be lost during transit, THE MANNEKINS will work with the carrier to investigate the shipment and, where appropriate, provide a replacement or refund in accordance with applicable consumer law.

Contact

For any shipping-related questions, please contact:

THE MANNEKINS

5 Rue Louis Ragot

72600 Neufchâtel-en-Saosnois

France

Customer Service Email:

contact@themannekins.com

These terms govern purchases made through www.themannekins.com.